How do I place my order?

To place your order, follow these steps :

Browse through our catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to Cart’ button.

In my cart, you can either choose to continue shopping or confirm the order.

Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome apparel to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

  1.  Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2.  For assistance you can write to us at grafiteez2019@gmail.com, we will be happy to help you out.

Return Policy

  1. In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products.
  2. All products purchased from Grafiteez.com, are applicable for return. Customers can return their order within 15 days of the order delivery.
  3. All returns must be in unused condition with all original tags and packaging intact.
  4. The product amount will be credited back to his/her account, once we have received the products and quality check is done.
  5. You have to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.
  6. Note:We do not have a exchange/replacement policy. You can return the product, and money will be refunded to you.

Refund Policy

  1. You can ask for a refund against any of your order within 15 days of its date of delivery.
  2. All refunds will be credited in account once product is returned in original condition.
  3. For any other requests or queries regarding this, kindly write to us at grafiteez2019@gmail.com
  4. Courier Charges will not be refunded back to you.

PRIVACY POLICY

This privacy policy sets out how Grafiteez.com uses and protects any information that you give when you use this website.

Grafiteez.com  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Grafiteez.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address and telephone number
  • Postal address
  • Facebook profile information
  • Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided with your permission.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or post. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links, ads or banners to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

PAYMENT INFORMATION

We do not store your credit card or netbanking details. All monetary processing and transactions are done through a secure third party payment gateway provided by EBS which is a leader in online payment systems and is verified by Verisign (TM).

GOOGLE AUTHENTICATION

Your Google profile information is accessed only at the time of logging in with Google, and this information is used to fill in your basic account information in case you do not already have an account with us. This information can be accessed and changed under the “My Account” section of our website at any time.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to hello@grafiteez.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below:

  • Company Name: Grafiteez.com
  • Address: Velankani Chs, Ground Floor No.6, Behind Amol Ceramica, Aakashwani Bus Stop, Marve Road, Malad West, Mumbai – 400095.
  • Telephone No: +91- 8779140118
  • E-Mail ID: grafiteez2019@gmail.com

Terms & Conditions

The website www.grafiteez.com is an independent operation of  Grafiteez the owners of Grafiteez.com  & Grafiteez brand. As the online visitor, if you wish to continue browsing and using our website, you are automatically agreeing to comply with the terms and conditions that are subjected to further updates and modifications by www.grafiteez.com at any time without any prior notice.

Our website whose registered office is “Velankani Chs, Ground Floor No.6, Behind Amol Ceramica, Aakashwani Bus Stop, Marve Road, Malad West, Mumbai – 400095.

The terms and conditions declared here may be supplemented, amended, replaced or revised at any time, without any notice.

If you make any purchase or intend to make any purchase on this websites that are owned or operated by Grafiteez.com, you will signify your agreement with the following terms:

  1. Grafiteez.com will not be responsible for any of your actions and if you are found guilty of any wrongful acts like fraud, deliberate omissions and neglect, Grafiteez.com will have every right to charge legal measures against you.
  2. It is the responsibility of Grafiteez.com to provide accurate information on the different products and services being offered on this website. However in case of accidental errors relating to the product details like pricing, supply, shipping and availability, Grafiteez.com will have the right to change the wrong information without being obliged to sell its products and services with regards to its initial mistaken price and details.
  3. All the products will be shipped in accordance with the method mentioned specifically in those orders. However, if Grafiteez.com sends you any product via an alternate method, you will not be required to pay for any additional charges.
  4. The colour and size of the products may vary from their visual presentations on the website. However, if you wish to return the product, make sure that it is returned in its pristine packaged condition without tears or damages to the address given in the invoice within 15 days after it has been received by you.
  5. You cannot cancel an order after it has been processed. You may return it to Grafiteez.com after you have received it while complying with the return conditions which are mentioned in these terms and agreements.
  6. Grafiteez.com will not be subjected to scrutiny in case it fails to uphold any of the terms and conditions mentioned herein if certain circumstances that are outside its control prohibit it from doing so. These circumstances include but are not limited to explosions, war, civil strife, governmental policies, weather conditions, traffic issues, obstruction of public/private roads or/and highways, industrial crisis, lockouts, strikes, any event restraining the labour force, accidents, mechanical failure, outbreak of any contagious diseases, or any other act of God or natural disasters like earthquake, fire and floods.
  7. The website www.grafiteez.com is operated by Grafiteez.com which shall retain all the ownership and proprietary rights, intellectual property rights. The title, right and interest in and over the website should belong to Grafiteez.com alone. It has sole copyright over its designs, terms and references within the website which therefore cannot be copied / transmitted for any commercial purpose. Not a single clause in these terms and conditions can be used to give you the right or title to the ownership and use of the Trade Marks and Intellectual property. When you purchase any of the products here on the website, the intellectual properties associated with the products shall not be transferred to you.
  8. If a product is lost in transit or has been found to be faulty in terms of market conditions, Grafiteez.com will consider itself liable that is limited to the value of the product that was purchased along with shipping charges which may have been included. However Grafiteez.com will not be held accountable for any direct/indirect costs that the visitor may have incurred while making the purchase or intending to make the purchase of products and services offered on the sites.
  9. Grafiteez.com has the complete right to make changes to the terms and conditions of the website, along with having the freedom to update or modify the contents of the website as well. This right can be exercised in case of all policies like return policy, shipping policy and even privacy policy without the requirement of any prior notice and permission from users/ visitors of the site or service.
  10. In case any links have been provided on this website for any external websites, Grafiteez.com cannot be held accountable for any consequences that users/visitors can face by clicking on those links.
  11. If you have to report any issue that you think violates copyright, please mail your concern to EMAIL ID: grafiteez2019@gmail.com
  12. Grafiteez.com has the authority to transfer or assign parts or all of the obligations or rights mentioned in this Agreement without offering prior notice to its users.
  13. This Agreement has been construed in regards to the Laws of India and is thus subjected to it. The parties involved hereby submit to the exclusive jurisdiction of the courts of Mumbai.
  14. If there are any disputes among the Parties involved, out of or in connection with the terms and agreements mentioned herein, the Parties will settle the issue amicably. In case no amicable settlements can be reached, all such controversies, disputes and differences will be handled in accordance with the provisions of Arbitration and conciliation Act, 1996.